Refund Policy

Last updated: July 19, 2026

1. Overview

This Refund Policy applies to one-time purchases offered by Bianque Hall, including the $9.9 Sleep & Rest Experience Plan and complete recovery-program unlocks. Payments are processed securely by PayPal. Bianque Hall does not sell subscriptions: every purchase is a single, one-time charge with no auto-renewal.

2. What you are buying

Sleep & Rest Experience Plan: a one-time $9.9 payment that unlocks every Sleep & Rest child course for the validity period shown at checkout (e.g. 30 days).

Recovery-program unlock: a one-time payment that permanently unlocks every child course in the named recovery direction.

Because digital content is delivered immediately after payment, access is considered consumed once granted.

3. Refund eligibility

You may request a refund within 7 days of purchase if you have not watched more than the free preview portion of the unlocked content.

We may decline refunds where a substantial part of the purchased course has been watched, in cases of abuse, or for chargebacks filed without contacting us first.

If a technical problem on our side prevents you from accessing purchased content and we cannot resolve it within a reasonable time, you are entitled to a full refund regardless of usage.

4. How to request a refund

Email hello@bianquehall.com with your account email, the product name (Experience Plan or recovery program), the purchase date, and your reason. We aim to respond within 5 business days.

Approved refunds are issued through PayPal to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

When a refund is completed, the corresponding course access is revoked. Your learning records are kept and will be restored if you purchase again.

5. Access expiry

When the validity period of the Experience Plan ends, Sleep & Rest returns to a locked state and no further charge is made. Complete recovery-program purchases are permanent. Expiry is never a charge event and is not grounds for a refund.

6. Contact

Billing support: hello@bianquehall.com. For consumers in the United States, you may also have rights under applicable state law that this policy does not limit.